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FAQs

FAQs

We have put together a list of our most popular questions to help you on your wallpaper journey. If you have any other questions that are not answered below, please email us at contact@dizzywithexcitement.com.
Where are your products produced?

All DW/E  products are produced in The Great State of  Texas. If you need us to be more specific, Dallas, Texas. 

What is the best way to clean your walls should they need it after wallpaper is applied?

Use long strokes to remove dirt more gently with the dry sponge, rather than focusing on spot cleaning. … Even with durable wallpaper, you still shouldn’t use an abrasive cleaner on the surface. Washable wallpapers can be easily cleaned with a natural sponge wet with soapy water, as long as it is wrung out very well.

Can you order samples?

Yes, of course, you can. We highly recommend purchasing samples if you are deciding between multiple designs or if you want to ensure colors match your space. We offer to sample sizes, 12”x12” and 7”x9”. Feel free to order as many samples as you would like, although wallpaper is only temporary it still makes a large impact on your space so it is helpful to touch and feel the product before you purchase.

Do colors vary from computer screen to product?

Yes, this can happen and our tech team would like me to provide their very smart answer here but I will save you the dictionary look up and keep it simple. Your monitor and our printer settings may differ and this is why we always suggest you purchase samples if this is a concern. 

What happens if my order is damaged?

The shipping journey for any product can be brutal sometimes, but please know that DW/E packages all wallpaper in rigid tubes that will protect against most damage. We also inspect every order prior to shipping to ensure we would install it on our own walls. In the unlikely event that your order is damaged please contact us within 30 days to start the exchange process. We will request photos so please have that camera ready!

Are there different types of wallpaper?

Yes, at DW/E we offer peel & stick and traditional wallpaper. Here is the rundown on the two types.

Peel & Stick - This is a temporary self-adhesive vinyl that can be removed from walls easily and at times with minimal damage to the wall. It’s safe to say that most walls are imperfect to a degree, and Peel & Stick materials have the unique ability to render those imperfections virtually invisible.

Traditional - Think Grandma’s house but with a more updated vibe. This is your classic wallpaper. It does require a wallpaper paste for application.

Please visit our blog for more details on the types of wallpaper DW/E loves.

Do you need to hire a professional?

We have installed wallpaper ourselves a lot and DIY would be our middle name if given the choice but we also know that not everyone is into that sort of thing. So although it is not required you can hire a professional for the installation. 

How do you remove your wallpaper?

It all depends on the type of wallpaper you purchased. Traditional wallpaper is more labor-intensive and will require the standard wallpaper stripping process. The Peel & Stick can be removed from a wall by simply starting at one corner and lifting the edge of the product. When you start to pull the wallpaper from the wall please do so slowly as to not damage the wall. If you applied your wallpaper to a less porous surface such as tile or glass it is recommended that you use a hairdryer to heat the material first and then remove.
Please check out our YouTube channel for a how-to video tutorial (coming soon).

How do you apply wallpaper?

You will receive instructions in with your order on installation but also please check out our YouTube channel for several how-to videos and tutorials (coming soon). 

What tools are needed to install my wallpaper?

It all depends on the type of material you choose. We will include more information with your order as well.
Please check out our YouTube channel for a how-to video tutorial (coming soon).

What surfaces can you apply wallpaper too?

Although slightly textured walls are no problem, smooth flat surfaces are always preferred. DW/E cannot be held responsible if any wallpaper is applied to a texture that does not stick. That being said, most applications should work.
If you have a textured wall begin by lightly sanding the surface down to prevent bubbling from occurring during application. Make sure to wipe the surface with a clean, damp cloth. Allow 24-48 hours of dry time before applying your new wallpaper.
Should you have a unique surface you want more answers about, please contact us at hello@dizzywithexcitement.com

Can you deliver to a PO Box?

Your local post office would not be happy if we shipped wallpaper to them and we like to keep people happy. Please provide a residential or business address only.

Do you offer custom design options?

Yes, we know that finding wallpaper for your home can be a hard process and also kind of scary on the commitment level. If you know exactly what you want but cannot find it on our website, reach out to our team and we can work on a custom design for you.

Our team down in legal restricts our use of anything trademarked without the owner's written consent, so we'll need a permission slip or an original creative idea and our creative team can get to work on something special and one of a kind like you. Once your design is approved we can print and ship to you within 1-2 days of approval.

Just a heads up, once the design is approved there is a possibility that your custom design will become a product on our website. We have always been taught that it is nice to share so if you love it we are sure you won't be the only one.

Can you color match my wallpaper?

Of course, we can! Since all orders are made to order we are able to color match anything prior to producing. Just send our team an email at hello@dizzywithexcitement.com with the wallpaper you love and the color you are looking to match. Our team of designers would prefer a paint color or Hex Color for the best match.

Where is my confirmation email?

As soon as your order is placed you will receive a confirmation email from orders@dizzywithexcitement.com
When your wallpaper is shipped you will also receive a tracking number from orders@dizzywithexcitement.com
Please check your spam folder for any missing emails. Although we think it’s rude to mark us as spam sometimes your email does it for you.

Where do you ship to?

At this time we are able to ship to the United States and Canada.

Lets Work Together

Want to collaborate?

We love a great partnership at DW/E and we know that influence comes in all sizes. If you would like the opportunity to collaborate with us on a custom line of wallpaper please apply here!

Apply Now